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Work sucks: Lessons from Sears + CES

Two dinosaurs of the old economy started 2017 gasping for breath, with at least one of them sure to die. Why? Neither one respects that axiomatic truth we all know intrinsically: Work sucks. Retailers who make their customers do work always get eaten by those that don’t. Cautionary tale Sears and Macy’s announced major store […]

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